Terms & Conditions

General

• Cleygaerd assumes that the participant or hirer has carefully read these Terms & Conditions.
• By paying the invoice or providing written confirmation, a binding agreement with Cleygaerd comes into effect.
• Cleygaerd complies with the GDPR and handles privacy-sensitive information with care. Photos are only taken or shared with consent.

Payment

• For activities (e.g. High Tea): the reservation is confirmed upon receipt of the deposit (€55).
• For rental of the Forest House/Tuinkamer: the reservation is confirmed upon 50% advance payment of the rental amount. The balance and deposit (€150) must be paid no later than 7 days before the rental period.
• The deposit is refunded within 5 working days after the rental period, provided the space has been used correctly.
• Invoices are sent by e-mail with all payment information and terms.

Risk and liability

• Participation in activities or use of spaces is at your own risk.
• Cleygaerd is not liable for accidents, damage or loss of belongings, unless caused by gross negligence or intent on the part of Cleygaerd.
• Medical or psychological circumstances that may affect participation or use must be reported in advance.
• The hirer/participant is responsible for any damage caused by themselves or their guests.

Cancellation

Cancellation of an activity by e-mail:

• 100% refund up to 4 weeks before the start
• 75% up to 3 weeks before the start
• 50% up to 2 weeks before the start
• 25% up to 1 week before the start
• 0% in the final week or in case of no-show

Cleygaerd may cancel activities or rentals in the event of force majeure or unsafe conditions. An alternative date will be offered in consultation.

Use of the Forest House and Tuinkamer

• The spaces are intended for small-scale activities or gatherings approved by Cleygaerd.
• The hirer/participant must use the spaces and inventory with care and leave them in their original condition.
• Smoking, open flames or candles indoors are not permitted. Amplified music outdoors is prohibited.
• Cleygaerd may refuse access or terminate an activity in the event of unsafe behaviour or violation of the house rules.

Complaints

• Any complaints must be reported during the activity or rental period.
• Complaints submitted afterwards will be taken into consideration during evaluation but do not entitle a refund.