Terms & Conditions

General

• Cleygaerd assumes that the participant or hirer has read these Terms & Conditions carefully.
• Payment of the invoice or written confirmation creates a binding agreement with Cleygaerd.
• Cleygaerd works in line with the GDPR and handles privacy-sensitive information with care. Photographs are only taken or shared with consent.

Payment

• For activities (e.g. High Tea), the reservation becomes final on receipt of the deposit (€55,-).
• For hire of the Boshuis/Tuinkamer, the reservation becomes final on a 50% deposit of the hire amount. The balance and security deposit (€150) must be paid no later than 7 days before the hire period.
• The deposit is refunded within 5 working days after the hire period, provided the space has been used correctly.
• Invoices are sent by email with all payment details and terms.

Risk and liability

• Participation in activities and use of the spaces is at the guest's own risk.
• Cleygaerd is not liable for accidents, damage or loss of belongings, unless caused by gross negligence or intent on the part of Cleygaerd.
• Medical or psychological conditions that may affect participation or use must be disclosed in advance.
• The hirer / participant is responsible for any damage caused by themselves or their guests.

Cancellation

Cancellation of an activity by email:

• 100% refund up to 4 weeks before the start
• 75% up to 3 weeks before the start
• 50% up to 2 weeks before the start
• 25% up to 1 week before the start
• 0% in the final week or in case of no-show

Cleygaerd may cancel activities or hire in the event of force majeure or unsafe conditions. An alternative date will be offered in consultation.

Use of the Boshuis and Tuinkamer

• The spaces are intended for small-scale activities or gatherings approved by Cleygaerd.
• The hirer / participant must use the spaces and inventory with care and leave them in their original condition.
• Smoking, open flames and candles indoors are not permitted. Amplified music outdoors is prohibited.
• Cleygaerd may refuse access or end an activity in the event of unsafe behaviour or breach of the house rules.

Complaints

• Any complaints must be raised during the activity or hire period.
• Complaints raised afterwards will be considered during evaluation but do not entitle the guest to a refund.